Terms and Conditions

By placing an order with WIZMONK.COM or to the only legal account name "WIZMONK (OPC) PRIVATE LIMITED", from now onwards, we will refer to it simply as "WIZMONK," whose legal name is "WIZMONK (OPC) PRIVATE LIMITED". By doing so, you agree to the following terms and conditions. WIZMONK should be contacted with adequate information about your identity, the grounds of your complaint, and detailed information if you face any problems during the ongoing service period, to help us identify the issues you have pointed out. Please read the following terms of service carefully before subscribing to our service.

• WIZMONK has a "Terms & Conditions" in place prior to initiate any service to the concerned client. Both, the client and WIZMONK should adhere to the above agreement before place any order.This is the first step of our process and both the client and WIZMONK has to abide by it.
• Few services given by WIZMONK initiate on a monthly subscription basis. However, the client has the option of stopping the monthly subscription at any point of time with prior email intimation.
• WIZMONK doesn't have any lock-in period. However, we recommend continuing the dgital marketing work at least for six months to see good improvements over the website
• All the packages we sell is exclusively for SEO & Social Media Promotion. So, no website design or development or other work except SEO is involved in any plan.
• Campaign keyword selection is based on the specialization of the service provider. So, unless agreed, the client has to choose the keywords suggested by WIZMONK.
• WIZMONK can't be held responsible for any problem flaring up given to the changes to the website made by the client. To make the website technically search engine friendly, we may need to make some front-end/back-end changes as per the requirements; subject to approval of these suggestions by the client.
• We may need the FTP/cPanel/Admin login credentials, if the client wants WIZMONK to make the changes to the website. The client is requested to change the login details once the required work is completed by WIZMONK. This stops any concern of further security violation.
• WIZMONK can't be held responsible for any type of virus and malware attack to the website raised by the flaw of the hosting service provider. We always recommend having a dedicated hosting to prevent such issues for every website.
• While WIZMONK is committed to providing dedicated manpower and hours in accordance with the agreed-upon plan, it's important to note that WIZMONK doesn't not guarantee specific results of any nature. Our assurance lies in our commitment to working diligently for the allocated man hours, as outlined in the subscribed plan, and delivering the agreed-upon outcomes within the specified timeframe. To keep our clients informed, we typically furnish bimonthly and monthly work performance reports, detailing all the activities undertaken during that respective period of work.

• WIZMONK doesn't offer any refund for our all services, but refund can be initiated if service cancelled within 24 hours of payment. We request please clear your doubts with our sales person before making a payment
• WIZMONK provides an extensive work portfolio for you to view before choosing us for your website project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or doubts, please feel free to contact WIZMONK Sales person prior to making a payment for our services.
• Project can only be cancelled within 24 hours after signing the project agreement or making the payment. The client will get a refund within 7-14 working days of cancellation.
• A Set-up or payment process fee (8%) we will deduct from the original payment amount.
• The service or contract will be paused or cancelled if client doesn't make payment after sent invoice in between 7 Days without any prior notice via email.

• Payments for custom development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by WIZMONK and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
• Client acknowledges that WIZMONK will add a "Developed by WIZMONK" or "IT Partner WIZMONK" or "Digital Partner WIZMONK" link or logo to the footer section of each website they work on. This is WIZMONK's branding and to remove it will cost one hundred forty-nine INR (Rs. 5999) only.

Payments for previous months of web hosting or server are non-refundable. Upon placing an order, hosting accounts are promptly set up and allocated specific server resources based on the chosen plan. Even if the client does not utilize the account, payment for services is still required. Hosting accounts will only be canceled upon receiving notice from the client or if payment is not received within 10 days after the due date. In the event that a client has prepaid for hosting services for 6 or 12 months and decides to cancel before the plan expiration date, a refund may be issued for the remaining months. However, if the client received complimentary products or services as part of their hosting plan, the value of these free offerings will be deducted from the refund amount.

As a dedicated hosting service reseller partnering with various 3rd party vendors, we want to emphasize the importance of data protection and backup on your end. While we strive to provide reliable services, it's essential to acknowledge that we don't own the servers; we operate as resellers.

In the event of data loss due to natural disasters, events beyond our control, or any unforeseen technical issues, we want to make it clear that we cannot assume responsibility. We highly recommend implementing regular data backup procedures to safeguard your valuable information. Your data's security is a shared responsibility, and maintaining up-to-date backups ensures that you can restore your content swiftly if the need arises.

If you have any questions about backup best practices or need assistance in setting up a backup routine, our support team is here to help. We appreciate your understanding and cooperation in prioritizing the safety and integrity of your data.

If WIZMONK receives a chargeback or payment dispute from a credit card company, payment gateway or bank, your service and/or project will be suspended without any notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. We suggest, instead of issuing a chargeback, contact us with your queries to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment for our services.

All quotes, proposal or contract supplied by WIZMONK are valid for ten (10) days from the date of provided. WIZMONK may amend this provision during promotional periods. Acceptance can be provided in writing, via electronic mail, messaging platform, in writing or via fax.

• WIZMONK agrees to promote Client’s company on Facebook® and/or Social Media sites including but not limited to X (former name Twitter™), YouTube™, and LinkedIn™ through targeted advertising campaigns per the agreed specifications set out in the Project Brief.
• Client agrees to provide WIZMONK with information (ad banners and website links) within ten (10) working days after the Commencement Date and further agrees that they will comply with any technical specifications provided to the customer by WIZMONK. Drafts will be sent to Client for approval before being submitted to the relevant site.
• Client agrees that any images to be used in advertisements will be supplied to WIZMONK. Client acknowledges that if images are not provided, additional design fees may be payable. WIZMONK will bill client separately for these additional fees.
• Client acknowledges that Facebook and other social media sites reserve the right to refuse adverts at any time for any reason, whether or not the same has already been acknowledged and/or previously published, including but not limited to for reasons relating to the contents of the advertisement or any technology associated with the advertisement. WIZMONK will make every effort to create a substitute advertisement. If the advertisement is rejected due to content, WIZMONK shall require Client to supply new copy acceptable to aforementioned sites. WIZMONK cannot be held liable for rejection of ads by third-party websites. Client acknowledges that if an advertisement previously accepted and displayed on a social media site is then subsequently removed by said site, prior to the end of the agreed period, that WIZMONK is not liable for this decision and no refund will be payable.
• WIZMONK agrees to provide regular performance reports of the advertising campaigns, detailing key metrics such as impressions, clicks, and conversions. These reports will be delivered to the Client on a bi-weekly/monthly basis, as specified in the Project Brief.
• Client agrees to pre-approve the advertising budget and make payments as per the agreed schedule. Any adjustments to the budget must be communicated in writing and approved by both parties. WIZMONK will not exceed the allocated budget without prior written consent from the Client.
• WIZMONK will continuously monitor and optimize the campaigns to achieve the best possible results. This includes adjusting targeting parameters, ad creatives, and bidding strategies based on performance data and industry best practices.
• Both parties agree to maintain the confidentiality of all proprietary or confidential information shared during the course of the project. This includes but is not limited to business strategies, marketing plans, and financial information.
• Any materials created by WIZMONK for the advertising campaigns, including but not limited to ad copy, graphics, and videos, remain the property of WIZMONK until full payment is received. Upon full payment, ownership of these materials will be transferred to the Client.
• Both parties agree to comply with the terms of service and advertising policies of Facebook® and other social media platforms. Client acknowledges that WIZMONK is not responsible for any penalties or account suspensions resulting from policy violations caused by the content provided by the Client.
• WIZMONK may use the its internal FB Ad accounts to run the advertising campaigns. Client agrees to provide WIZMONK with the necessary access to their ad accounts and social media pages. This includes administrative or advertiser access as required for campaign setup, management, and optimization.
• Either party may terminate this agreement with a 30-day written notice. In the event of termination, the Client agrees to pay for all services rendered and expenses incurred up to the termination date. Any pre-paid advertising funds that remain unspent at the time of termination will be refunded to the Client.
• Client agrees to indemnify and hold harmless WIZMONK from any claims, damages, or liabilities arising from the content of the advertisements or any other materials provided by the Client. This includes but is not limited to claims related to copyright infringement, defamation, and false advertising.
• WIZMONK’s liability under this agreement is limited to the total amount paid by the Client for the services rendered. WIZMONK is not liable for any indirect, incidental, or consequential damages arising from the performance of this agreement.
• Neither party will be liable for any failure or delay in performing their obligations under this agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, war, strikes, or natural disasters.

• If requested, WIZMONK shall provide the link building services as specified on the WIZMONK website and to the agreed specifications on the Project Brief.
• The number of links stated in the Project Brief is the number of links that WIZMONK will provide on the link building report. The number is correct at the point at which the report is generated and quality controlled, whereupon it will be emailed to the Client.
• WIZMONK offers no guarantee for the length of time each link will remain live after the point at which it has been confirmed and reported on the Customer link report.
• Client acknowledges that WIZMONK is not liable for the content of those sites. Use of any such linked web site is at the Client’s own risk.
• The inclusion of any link does not imply endorsement by WIZMONK of the site.
• Client acknowledges that linking to "bad neighborhoods" or receiving links from "link farms" can seriously damage all SEO efforts. WIZMONK does not assume liability for the Client’s choice to link to or obtain a link from any particular website without prior consultation.

• WIZMONK agrees to produce written material for inclusion on Client’s website upon the request of the Client and per the agreed specifications in the Project Brief.
• WIZMONK agrees that it will be the sole author of the work, which will be original work by WIZMONK copywriter, free of plagiarism. WIZMONK agrees to use reasonable care to ensure that all facts and statements in the work are true and that the work does not infringe upon any copyright, right of privacy, proprietary right, right of publicity or any other right of a third party.
• Client may provide an additional copy to WIZMONK. Client accepts full responsibility for all detail contained in the copy provided to WIZMONK and agrees to use reasonable care to ensure that all facts and statements in the work are true and that the work does not infringe upon any copyright, right of privacy, proprietary right, right of publicity or any other right of a third party.
• WIZMONK acknowledges that Client has the right to edit the work in a time frame agreed upon in advance as it deems appropriate for publication and that WIZMONK will cooperate with Client in editing and otherwise review the work prior to publication.
• Client agrees that they are responsible for reviewing the final draft for accuracy to include spelling and grammatical errors, statements, and assertions. WIZMONK is not liable for errors discovered after publication.

Save as provided in this Agreement each party shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by one party to the other. Each party shall restrict disclosure of such confidential material to such of its employees as need to know the same for the purpose of discharging its obligations under the Agreement and shall ensure that such employees are subject to corresponding obligations of confidentiality.

Client agrees to indemnify and hold harmless WIZMONK, its employees, directors, heirs and assigns against all liability, loss, damage and expense of any nature, including attorneys’ fees, arising out of the publishing, distribution, or transmission of any advertisement submitted by or on behalf of the Client or the linkage of any advertisement to any other material. The WIZMONK reserves the right to change these terms and conditions, service pricing and service inclusions at any time without prior notice.